Privacy Policy

2. Information We Collect

Information You Provide

We may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Country of residence
• Billing information
• Account credentials
• Preferences and interests
• Assessment responses
• Wellness goals
• Lifestyle information
• Communication preferences

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Session duration
• Clickstream data
• Cookies and tracking data

Information From Third Parties

We may receive information from:

• Payment processors
• Analytics providers
• Marketing platforms
• Business partners
• Wellness providers
• Retreat operators

3. How We Use Your Information

We use information to:

• Create and manage accounts
• Deliver requested services
• Personalize recommendations
• Improve user experience
• Process bookings
• Process payments
• Provide customer support
• Send service notifications
• Conduct analytics
• Prevent fraud
• Maintain platform security
• Comply with legal obligations

4. Wellness Information Disclaimer

Pranissa may collect information related to wellness, lifestyle, nutrition, fitness, sleep, stress management, and personal goals.

Pranissa is not a healthcare provider and does not provide medical diagnosis, treatment, or medical advice.

Any recommendations generated by our platform, experts, assessments, or artificial intelligence systems are for informational and educational purposes only.

Users should consult qualified healthcare professionals before making health-related decisions.

5. AI-Powered Recommendations

Pranissa may use artificial intelligence and machine learning technologies to provide:

• Personalized recommendations
• Wellness insights
• Program suggestions
• Content personalization

AI-generated outputs may not always be accurate, complete, or suitable for individual circumstances and should not be considered medical advice.

6. Legal Basis for Processing

Where applicable under GDPR and similar regulations, we process personal data based on:

• Consent
• Contract performance
• Legitimate interests
• Legal obligations

7. Sharing of Information

We may share information with:

• Service providers
• Payment processors
• Hosting providers
• Analytics vendors
• Marketing providers
• Retreat partners
• Wellness professionals
• Government authorities when legally required

We do not sell personal information.

8. International Data Transfers

Your information may be transferred and processed in countries outside your country of residence.

We implement appropriate safeguards to protect personal information during international transfers.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

11. Your Rights

Depending on applicable law, you may have rights to:

• Access personal information
• Correct information
• Delete information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

12. Children's Privacy

Pranissa services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

13. Third-Party Links

Our website may contain links to third-party websites and services.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be posted on this page.